ROOTE · ENGLISH TRANSLATION
General Terms and Conditions of Sale and Use of ROOTE
In case of discrepancy between the French and English versions, only the original French version shall prevail, subject to applicable mandatory provisions.
Signed on 01-08-2018
1. Purpose and concerned services
These terms govern the use of ROOTE services accessible on roote.ai and its subdomains, notably the map, the API, the MCP and artificial intelligence services. They also govern one-time purchases and subscriptions when a paid offer is proposed. The site roote.si presents these services and provides access to these documents. The specific terms of an offer are specified in its presentation, its order form or its special conditions before subscription. Mandatory legal provisions prevail in all circumstances.
2. Provider and contact
The services are offered by Roote SAS, a simplified joint-stock company identified by SIREN 841 005 663. Contact address provided for these documents: 128 rue La Boétie, 75008 Paris. Email address: contact@roote.ai.
3. Access, accounts and security
Access modalities are indicated in each service. When access requires an account or an API key, the user must provide accurate information and protect their credentials. Any suspicion of unauthorized access must be reported to contact@roote.ai. The user acts on their own behalf or with the authorization of the person or organization they represent.
4. Free and paid offers
Depending on the offer actually proposed, a service may be accessible free of charge, subject to a one-time purchase, a subscription or usage-based billing. These modalities may concern the map, the API or an AI service. The price, included features, usage limits, any credits, their validity period and overrun rules are indicated before any order. No additional charge may result solely from consulting the site. A free offer does not become paid without information and consent required by applicable regulations.
5. Order and acceptance
Before ordering, the client must be able to consult the content of the offer, the total amount, any taxes, the contract duration and the renewal and termination conditions. They must be able to verify and correct their order. Subscription to a paid offer requires express acceptance of the applicable conditions and confirmation indicating the payment obligation. Contractual information and order confirmation are provided on a durable medium. No paid option shall be preselected.
6. Price, payment and invoicing
Prices and their currency are indicated in the offer before validation. For consumers, the total amount to be paid and applicable taxes are specified. Payment methods and deadlines depend on the chosen offer and are indicated before ordering. The payment service provider used, if any, is identified during the payment process and processes banking data according to its own terms and obligations. ROOTE does not request sending bank card data by email. An invoice or receipt is issued according to applicable obligations. No particular banking provider is designated herein.
7. Subscriptions, renewal and termination
Each subscription specifies its periodicity, duration, any minimum commitment, its renewal method, any notice period and termination modalities before subscription. The absence of clear information on renewal cannot be replaced by implicit renewal under these terms. Termination may be requested according to the procedure indicated in the service or at contact@roote.ai. When an online termination feature is legally required, it must be accessible in the concerned service. Legal protections relating to contract renewal remain applicable.
8. Provision, quotas and interruption
Provision delays and technical or quantitative limits are those of the subscribed offer. ROOTE may perform maintenance or take necessary measures in case of a security incident or abusive use. These measures must be proportionate and do not deprive the client of remedies in case of non-performance of a paid service. Any usage-based billing must be explained before ordering; the consequences of exhausted quotas or overruns must be specified in the offer.
9. Real-time information and artificial intelligence
The freshness of information depends notably on sources, coverage, transmissions and operation of the concerned systems. The mention “real-time” does not guarantee absence of any delay, error or interruption. Important schedules, availabilities and access conditions must be verified with the concerned operator. AI-generated responses may be inaccurate or incomplete; they do not replace human verification, authorities’ instructions or operators’ contractual information. These clarifications do not limit legal guarantees owed to the client.
10. User obligations and intellectual property
The user must comply with applicable laws, third-party rights, licenses and special conditions of the offer. They must not compromise service security, share credentials without authorization nor circumvent technical or contractual restrictions. Rights granted on an API, data or results are those described by the offer and corresponding documentation. Third-party rights on their trademarks, data and software remain reserved. Legal exceptions and licenses authorizing certain reuse remain applicable.
11. Consumer withdrawal
When a consumer subscribes remotely to an offer granting a right of withdrawal, they have the legal period of fourteen days from the conclusion of the contract, subject to applicable calculation rules. They may exercise this right by an unambiguous statement sent to contact@roote.ai or by the applicable online functionality. The form below may be used. Legal rules on reimbursement and early commencement of performance apply. Payment or use of a service alone does not constitute a general waiver of the right of withdrawal. An exception may only be invoked if its legal conditions, notably express agreements and required information, are effectively met.
12. Withdrawal form
To Roote SAS, contact@roote.ai, 128 rue La Boétie, 75008 Paris. I hereby notify you of my withdrawal from the contract concerning the following service: [service]. Ordered on: [date]. Order reference: [reference]. Consumer’s name: [name]. Consumer’s address: [address]. Date: [date]. Signature only if sent on paper: [signature].
13. Warranties and liability
The consumer benefits from applicable legal guarantees, notably for digital content and services, according to the conditions provided by the Consumer Code. Offer terms cannot exclude these guarantees. In case of defect or non-performance, the client may contact contact@roote.ai and exercise remedies provided by law. ROOTE does not guarantee services operated by third parties; this clarification does not remove its obligations regarding the service it sells. No clause herein excludes liability prohibited by law.
14. Personal data
Processing related to ROOTE services is described by the Privacy Policy and, when necessary, by information specific to the service or form concerned. Providing data does not imply general consent to prospecting or processing unrelated to the requested service.
15. Modifications of offers and conditions
The version applicable to an order is the one communicated at its conclusion. A modification has no retroactive effect on a one-time order. An evolution of a subscription or its price must be announced according to applicable contractual and legal provisions, with required refusal or termination options. Continued navigation does not constitute acceptance of a new paid commitment.
16. Complaints and dispute resolution
Any complaint may be sent to contact@roote.ai. When an offer is sold to a consumer, the applicable mediation scheme and the designated mediator’s contact details must be communicated before subscription and accessible on the concerned service. The client retains their legal remedies. These terms are governed by French law subject to mandatory protections applicable to the user; competent jurisdiction is determined by legal rules and no exclusive jurisdiction contrary to these rules is imposed.
17. Original version and date
These terms are available in their original French version and in English translation. In case of discrepancy, only the French version shall prevail, subject to applicable mandatory provisions. Date of signature of the reference document: 01-08-2018.